Please ensure that the information provided are all correct. We are not liable for issues concerning incorrect information.

Please pay the correct amount.

Send the Proof of Payment via direct message to our shop.

Orders will only be processed and finalized after payments have been settled.

Orders with unpaid balances will not be processed further.

We reserve the right to cancel orders due to valid reasons.

No refunds are allowed.

We are not liable for any delay or damages due to shipping.

There may be differences in sizes and colors when viewing through screens versus actual.

No rush delivery please. Please wait patiently for your order to arrive.

Please make sure you are 170% sure of purchasing. No cancellation of orders after the invoice has been sent.

Cancellation fee may be imposed if you will still cancel your order after the invoice has been delivered. (Except when there is a valid reason.)

After ordering, we will send an invoice via email. We will prioritize orders based on the payment date and time.

No "Bogus Buying" and no "Joy Reserving."

We reserve the right to cancel orders due to valid reasons. This is to avoid bogus buyers and joy reservers.

All personal information provided by our buyers are kept private. The same goes with information from Twinrose. Let us respect each other's privacy.

Buyers must not share Twinrose's payment and personal information.

Buyers must not use fake accounts or accounts made for deception.

Please report to us if you have discovered offenders.

We shall take legal actions on the following: (1) Sharing or posting of personal information of our admins either publicly or privately; (2) Uploading fake proof of payment; (3) Accusing false accusations against Twinrose

Kindly send a clear copy of the proof of payment via direct message to the shop. We'll notify you once we have received the payment successfully. NO PAYMENT, NO DELIVERY.

Please note that shipping fees vary depending on the quantity of items bought and the location of the buyer.

Twinrose will make sure that items are packed properly. Twinrose is not responsible/liable for any factory defects or any damage caused by the courier.

No product exchange/return allowed.

Please be patient and understand that there may be delays in shipping.

For shipping concerns, kindly contact your chosen courier.

Designs for Twinrose merchandise are the works of Twinrose. Please respect and do not reproduce.

Unauthorized redistribution is strictly prohibited.

Products are to be printed on demand. Please give ample time for production.

Feedbacks and proof of receivals sent via direct messages will be posted as proof of legitimacy. The username and display name of the buyer will not be shown. If you wish to have it taken down, kindly send us a message.

Please take an unboxing video and clear capture of the waybill for documentation purposes for incomplete parcels or wrong sent items.

Kindly dispose the waybill properly once the package has arrived. Make sure the information cannot be read properly when disposing.